Terms of Service

These Terms of Service (“Agreement”) form a binding contract between Artasaka d.o.o., based in Brčko, Bosnia & Herzegovina (“Artasaka”), and the client (“Client”). By working with Artasaka, the Client accepts these Terms and agrees to comply with them throughout the engagement. If the Client fails to meet these obligations, Artasaka may suspend or terminate services. Certain provisions, such as those relating to payment, intellectual property, and liability, will remain in effect even after termination.

Scope of Services

Retainers provide recurring monthly access to Artasaka’s design capacity. They are intended to give Clients consistent support across projects such as interfaces, marketing collateral, and product refinements. Retainer is structured around a defined monthly capacity. Should the workload exceed this, extra capacity may be billed separately at Artasaka’s current rate, provided the Client approves.

One-off projects are fixed in scope and typically involve the design and development of a landing page, a launch video, or another defined deliverable. These projects come with an agreed number of revision rounds. Any requests beyond this scope will be billed as additional work. Custom engagements, including MVP builds, are tailored for larger or more complex requirements. These may combine design, branding, and development into multi-phase projects. They are structured with milestones, clear deliverables, and payment schedules, offering transparency and alignment at each stage.

Payments, Cancellations, and Pauses

All payments are made upfront or on the schedule agreed in writing. Payments already made are non-refundable.
Retainers may be canceled by written notice before the next billing cycle begins. They may also be paused for up to three (3) consecutive months, after which the Client can resume or terminate.

Acceptance of Work

Deliverables will be provided according to the agreed project timeline. The Client has five (5) days to review and request changes. If no feedback is received in that period, or if the deliverables are used by the Client in any way, they will be considered accepted. Revisions within the agreed scope will be completed as part of the engagement. Requests made after acceptance, or outside the revision allowance, may be billed separately at Artasaka’s prevailing rate. This ensures projects can continue on schedule without unnecessary delays.

Intellectual Property and Ownership

When full payment has been received, the Client will own the final deliverables created specifically for them. This includes design files, source code, video assets, and other outputs defined in the scope of work.
Artasaka retains ownership of all pre-existing materials, design systems, AI prompts, internal code libraries, methods, and any working files not intended as final deliverables. Artasaka may reuse non-confidential concepts or approaches in future projects, while always respecting the Client’s confidential information.

Client Responsibilities

The Client confirms that it has the legal authority to enter into this Agreement and to provide all materials, approvals, and information required for the project. The Client agrees to communicate promptly, supply accurate information, and ensure that any third-party assets provided are properly licensed.
The Client further agrees not to use Artasaka’s deliverables for unlawful purposes, in a way that infringes third-party rights, or in any manner that could harm Artasaka’s reputation.

Prohibited Uses

Deliverables may not be resold, sublicensed, or redistributed outside of the Client’s own business without Artasaka’s written approval. The Client may not direct Artasaka to use unlicensed third-party materials, and the Client is responsible for any claims resulting from such use. Artasaka reserves the right to suspend or terminate services if it believes deliverables are being misused, used illegally, or used in breach of this Agreement.

Feedback and Communication

All feedback, approvals, and requests must be provided through the communication channels agreed at the start of the project. This may include email, shared documents, or a project management tool. Artasaka is not responsible for delays caused by feedback given outside these channels. To keep workflows efficient, the Client agrees to provide consolidated feedback through a single authorized contact.

Service Interruptions

There may be occasions where services are interrupted due to factors outside Artasaka’s control, such as technical failures, staff unavailability, or third-party disruptions. Artasaka will make reasonable efforts to minimize disruption and resume services quickly. However, such interruptions do not constitute a breach of this Agreement, and Artasaka is not liable for losses or damages resulting from them.

Limitation of Liability

The Client agrees to indemnify and hold harmless Artasaka, its employees, and contractors against claims, costs, or damages arising from breaches of this Agreement, misuse of deliverables, or use of third-party assets without proper rights. Artasaka will indemnify the Client against third-party claims that final deliverables, when used as intended, infringe intellectual property rights. This protection requires the Client to notify Artasaka promptly, allow Artasaka to control the defense, and provide reasonable cooperation.

Privacy and Data

Artasaka collects only the information needed to deliver its services, such as Client names, contact details, and billing information. This information is used for communication, invoicing, and occasionally for sharing updates about new services. Artasaka does not sell data to third parties. The Client remains responsible for ensuring that any personal data or content provided for use in a project is lawfully obtained and does not infringe third-party rights.

Electronic Communication

The Client consents to receive all notices, invoices, deliverables, and other communications electronically, including by email or through project platforms. Electronic delivery satisfies any requirement that such communications be provided in writing. The Client must maintain accurate and current contact information for this purpose.

Showcasing Work

Unless the Client requests otherwise in writing, Artasaka may display completed work in its portfolio, marketing channels, and case studies as examples of its capabilities. Where projects involve sensitive or confidential information, Artasaka will take reasonable steps to exclude or anonymize such details.

Termination

Either party may terminate an engagement by written notice. Payments already made are non-refundable, and all outstanding fees remain due. Artasaka may suspend or terminate services if the Client fails to make payments, breaches this Agreement, or engages in conduct that could reasonably harm Artasaka’s operations or reputation. Provisions relating to ownership, liability, indemnity, confidentiality, and governing law will survive termination.

Changes to Terms

Artasaka may update these Terms at any time, at its discretion. The latest version will always be published on Artasaka’s website and applies immediately upon posting. The Client’s continued engagement of Artasaka’s services constitutes acceptance of the updated Terms.

Governing Law

This Agreement is governed by the laws of Bosnia & Herzegovina.

Contact

All notices, inquiries, or communications regarding this Agreement can be directed to Artasaka at the following email address:

agency@artasaka